Posting ID : A1068460930
Date Posted : 2015-08-18
Category : Admin Office
Position Summary: Responsible for day to day supervision of the student loan processing area(s), ensuring conformance with established policies, procedures and regulations. Develops, coaches and supports staff in the successful performance of their roles.
Job Functions & Responsibilities:
-Maintain and manage pipeline for student loan processing department.
-Endure timely evaluation of loan applications while complying with regulations.
-Serve as coach, team leader, and mentor to team of processors by providing feedback to aid in the development of new skills and refinement of existing skills while keeping management informed of progress.
-Responsible for department results that are achieved through work direction provided to staff.
-Effectively manages staff coverage levels for production flow.
-Respond to consumer questions/complaints on an as needed basis
-Insures that processors meet and exceed communication touch point targets to consumer, related parties and sales.
-Develops sessions to train the processing staff of changes made
-3+ years' experience in processing and industry related job functions
-Posses a thorough understanding of various product/program guidelines, necessary conditions for approval.
-Must be reliable, detail oriented and motivated
-Ability to thrive in a fast paced working environment.
LIBERTY STUDENT RELIEF
1205 N. Knollwood Circle
Anaheim, CA. 92801
(800) 264-2025 Ext.1014
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