Service Writer Automotive

Posting ID : A1068460786
Date Posted : 2015-08-18
Category : Customer Service

Writer/Advisor:

The goal of this position is to assist our customers with all of their service needs. That means building loyalty and trust and creating an overall positive experience.

We are looking for candidates that are goal orientated, have a great customer service skills and able to work in a fast-paced environment.

Primary Responsibilities:

Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintains high customer satisfaction standards.
Schedules service appointments.

Required Experience:

Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills

Full Benefit Package, Must have a good driving record. Look forward to meeting you soon!


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