Posting ID : A1068460433
Date Posted : 2015-08-18
Category : Food Beverage Hospitality
FRONT DESK AGENT/ GUEST SERVICES REP.
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Position: Guest Services Agent (Front Desk)
Hours: 7AM-3PM & 3PM-11PM, alternate swing shifts also available
Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
Answer, screen and forward telephone calls, take messages and schedule/change reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments/ complaints and refer guest to a manager as necessary.
Contact housekeeping or maintenance staff when guests report problems.
Resolve guest issues quickly, efficiently, courteously and professionally.
Keep records of room availability and guests' accounts.
Post charges, such as those for rooms, food, beverages by using computer software program.
Maintain room key control and supervise guest access to safe deposit boxes.
Verify banks and deposits each shift and follow all cash-handling and credit policies.
Responsible for the order and cleanliness of the front desk and adjacent work areas.
Complete front desk communication log daily.
Properly and accurately conduct the front office functions in a timely manner and transmit the information to the Supervisor.
Ensure that the hotel meets and exceeds Company standard for guest and associate's satisfaction.
In case of an emergency, strictly follow the hotel safety and security training and protocol.
Proficiency of the property management system
Have a good understanding of all of hotel operating procedures.
Comply with all existing and new front office policies and procedures.
Utilize the front office communication log, read and initial the front office log on shift start and make appropriate entries at end of shift.
Observe the company appearance and dress code/uniform policy.
Process, as assigned, cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Have complete knowledge of room types and offered rate plans.
Fully understand company policy on guaranteed reservations and no-shows.
Excellent communication, phone and hospitality skills are a must.
Previous hotel and hospitality experience preferred. However, we will train the right person from related feilds - restaurants, customer services, etc. WE'RE SEARCHING FOR THE RIGHT PERSON RIGHT NOW!