Customer Support - Leading Software Company

Posting ID : A1068459739
Date Posted : 2015-08-18
Category : Software Qa Dba Etc

JetBrains Americas seeks to add a quality customer support team member to our team. We've grown 30% plus over the last 5 consecutive years and we need another valued employee to help with the demand.

Duties include:
Handling busy incoming email.
Answer software licensing and policy questions
Respond to incoming quote requests
Answer incoming phones
Maintain company CRM system with updated contact information
Work with customers on licensing renewals, purchases & subscription updates via our web site and direct over the phone.
Maintain current knowledge of product line, prices, delivery time and various promotions
Handle customer issues and route to other team members as appropriate Assists in marketing efforts when time allows
Perform other duties as assigned

Personal Attributes:
o Excellent interpersonal skills
o Professional and experienced
o Detailed, organized and accuracy required.
o Flexible and independent.
o Strong work ethic
o Independent and resourceful

Bachelors, or equivalent with a minimum of 2 years work experience.
Experience with MS Outlook, Excel, and MS Word.Excellent verbal and written communication skills.

Please send your resume, cover letter, references and salary history.

Experience in working with a large volume of email and within a fast paced technology company a plus, as is basic understanding of software licensing and software development technologies.
Compensation is commensurate with experience.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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