Posting ID : A1068459734
Date Posted : 2015-08-18
Category : Business Mgmt
OVERVIEW: This position is responsible for supporting clients through live chats and troubleshooting their specific wireless internet products/services. Delivers world class customer support while being empowered to make the customer happy!
Job Duties and Expectations:
Troubleshoot wireless internet issues for customers via live chat
Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information.
Utilizes internet tools to best support customer inquiries. Informs customers about services available and assesses customer needs.
Handles customer problems related to product function or equipment
Gathers information, researches/resolves inquiries and logs customer calls.
Requires tech savvy aptitude
Preferred 3+ Months customer service experience
Excellent written communication skills for chat
Self starter/motivated and has a passion for helping customers
Must have Flexible hours:
1st four weeks-Classroom Training 7am-3pm Monday-Friday
After completing the four weeks of class room training you MUST be available Monday-Saturday 1pm-10pm, and Sundays 7am-4pm. You will be given 2 days off however you must have a flexible schedule as hours are subject to change.
These positions are full time, temp to hire!
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