Service Advisor

Posting ID : A1068459414
Date Posted : 2015-08-18
Category : General Labor

Tasca Ford in Berlin is looking for an experienced, full-time Service Advisor.

Job Description

Meet with customers upon arrival and work with customer and technician to identify required maintenance
Provide price and time quotes for requested services, advise customers on necessary/suggested services.
Computes cost of replacement parts, estimates cost of mechanical, electrical, or other repairs
Write repair orders with itemized lines for each service
Contact warranty companies to obtain approval/ coverage for repairs
Present technician findings, offer additional services and repairs to customers.
Review completed repair orders with customers, advise of manufacturers' survey and assure all customer concerns are addressed.
Provide concierge support for all owner inquiries, whether phone or in person
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Maintain Customer Satisfaction scores at or above designated standards.
Meet dealership's standards for repair/order production.
Schedule appointments with customers

Basic required:

High school diploma or equivalent required
A valid drivers license is required
All applicants must pass a background check, drug screen and DMV
background check.

Excellent Benefits Package!
Expanding dealership - lots of growth opportunity!
Paid time off
High Customer Satisfaction For Both Sales & Service!
A Professional And Respectful Work Environment

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