Servpro Operations Manager

Posting ID : A1068459400
Date Posted : 2015-08-18
Category : General Labor

Primary Role: Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures. Manage all aspects of Franchise production. Keep Owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints.
1.Production: Manage Production Operations
a.Manage production managers.
b.Assign new jobs.
c.Evaluate job estimates to make sure all services are captured accurately.
Oversee and verify accuracy of job estimates, resulting in improved profit margin.
d.Oversee resources for job scheduling.
Ensure effective job scheduling, resulting in effective allocation of job, staff, vehicles, and equipment.
e.Manage daily documentation of work, ensuring all files are accurate and complete.
f.Manage production staff, as necessary.
Maintain production personnel compliance with company policy.
Assume role of production manager as needed.

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