Posting ID : A1068459179
Date Posted : 2015-08-18
Category : Skilled Trades Artisan
Where good people build rewarding careers.
Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Do you have a passion for helping others? Are you interested in vehicles? Do you have strong organizational and time management skills? And looking to accelerate your career at a renowned company?
Allstate Insurance Company has an exceptional career opportunity for an experienced Field Auto Technical Adjuster in Irving Park, Illinois!
Combine your skills working with people and working with vehicles!
Customers need us the most when they are involved in an accident. As an Allstate Field Auto Technical Adjuster you will play a vital role to ensure we deliver on our promise to help restore people's lives after they've had a loss. You will be responsible for inspecting damaged vehicles and preparing itemized damage appraisals to return customers' vehicles to their pre-loss condition. You will meet with customers in person to guide them through the settlement process in a caring and professional manner. You will be challenged to manage multiple cases simultaneously, and solve problems in a fast-paced working environment. You will be measured on your ability to provide accurate estimates and reach fair and efficient claims resolutions while managing costs. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.
? Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
? Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
? Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
? Summarizes documents and enters into claim system notes
? Documents a claim file with notes, evaluations and decision making process
? Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
? Prepares damage estimates for moderately complex or occasionally complex claims and locates parts
? Prepares, reviews, reconciles and/or approves supplements
? Conditions vehicles and prepares report for customer
? Determines valuation of salvage
? Evaluates diminished value in a moderately complex or occasionally complex claim
Claim Payment Processes - Issuance and Authority
? Processes claims payments
? Initiates system generated checks and pays appropriate parties
Negotiation and Settlement Guidance
? Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices
Other Projects and Responsibilities
? Responds to moderately complex and occasionally complex arbitrations contentions
? May participate in one or more moderately complex and occasionally complex special assignments
? May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
High School Diploma/General Education Diploma (GED), plus three years' experience writing estimates for an insurance carrier or in an auto body shop
OR, a four-year degree preferred with a proven record for delivering outstanding customer service
Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus
ICAR platinum certification, ASE certification and/or an Adjuster's license are especially desirable
Excellent written and verbal communication skills
Strong organizational and computer skills
Ability to be a self-starter and work independently
Bilingual candidates are strongly encouraged to apply
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary -- but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.