Diesel Mechanic Breakdown Coordinator

Posting ID : A1068458248
Date Posted : 2015-08-18
Category : Transportation

Job Description:

FleetNet America, Inc. is seeking to fill the Coordinator position in Cherryville, North Carolina. This position is an inside diesel mechanic role. As a Coordinator, you'll be responsible for diagnosing roadside breakdowns/issues and walking customers through resolutions. The Coordinator role will also be responsible for the following duties.

Assess and assigns open events
Verify that proper authorization has been obtained to dispatch the event
Assign appropriate and nearest vendor to make requested repairs
Advise the customer of the estimated time of arrival on the event and follow instructions per their requirements
Make supervisor on duty aware of any delays with the vendors estimated time of arrival or problems with repairs
Work with follow up when problems arise
Handle over flow of new inbound events
Back up follow up representatives as needed and as time permits
Assist as needed in resolving customer inquires
Other duties as assigned by your immediate supervisor or other management

Requirements:

Diesel mechanic knowledge
Good customer service skills
Good typing skills
Flexibility with schedule
Work weekends, nights and holidays

APPLY ON-LINE AT: www.fleetnetamerica.com


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