L2 Technical Support

Posting ID : A1068456069
Date Posted : 2015-08-18
Category : Technical Support

We have a great opportunity for a L2 Support Tech with a major client in the Saline, MI area.

The Level 2 Technical Support technician is responsible for installation and troubleshooting primarily desktop, laptop and printers.
Responsible for local coordination, installation and on-going support Windows 2000and Windows XP desktops, laptops, printers and plotters.
Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.
Responsible for receiving hardware, hardware disposal and software license tracking.
Requires frequent interface with the user community.
Strong troubleshooting capabilities are required.
Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows8. Certifications to fix Toshiba laptop is required.
Strong knowledge of Microsoft Office applications (Excel, Word) and Windows2010 / 2013Professional.
Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.
Basic understanding of Active Directory and Microsoft Application Compatibility Toolkit. Experience using the remote control features of Microsoft SCCM a plus.
Familiarity with Outlook a plus. MCSE and other certifications a plus.
Candidate must have good communication skills.

Excellent troubleshooting, problem solving & root cause analysis skills.
Exceptional customer service.
Self-starter and be able to follow defined corporate processes & policies.
Strong team worker, with excellent organization & time management skills.
Professional demeanor with excellent written/verbal communication skills.
Must possess a high level of quality and attention to detail.
Ability to work flexible hours and overtime.
Availability to provide 24x7 on-call coverage.

For immediate consideration, please forward your resume

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