Office administrator/front desk manager medical assistant

Posting ID : A1068454717
Date Posted : 2015-08-18
Category : Healthcare

We are a very busy and thriving Pain Management Practice located in Manhattan, seeking the perfect candidate to assist us in our day-to-day administrative responsibilities as well as provide excellent patient care.

Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
Schedules patient flow on predetermined appointment arrangements to allow the office to serve an adequate number of patients.
When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
Adheres to all Office policies on safety and security.
Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Office policies and HIPAA requirements.
Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
Calls patients daily to confirm next day's appointment.
Verifies method of payment for service (Medicare, private insurance, private payee, Workers Comp, No-Fault etc.) and collects data and/or payment as appropriate.
Performs Insurance Verification's and Eligibility checks on all patients and obtains Prior Authorizations when needed.
Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
Performs other duties as may be required.

Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
Must be highly flexible; able to accommodate changing needs of the department.
Well-developed verbal and written communication skills in English; Additional language abilities desirable.
Knowledge of basic math and modern office procedures.
Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks. 8. Basic to intermediate computer knowledge and skills.

Graduation from high school or equivalent plus two years of medical receptionist experience in comparable health care setting.
Experience with Worker's Compensation and No Fault is a plus.
If you meet all the requirements listed and are interested in joining our team, please send us your resume as well as a cover letter and list of professional references. This position is available for immediate hire.
Required experience:
Medical Office Manager: 2 years

Reply back with your most updated resume IN THE BODY OF THE EMAIL. DO NOT ATTACH A RESUME. COPY THE TITLE OF THIS AD "Office administrator/front desk manager medical assistant" IN THE HEADING OF EMAIL. Please also include paragraph stating why this position appeals to you and references from the last 2-3 places of employment.

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