Technical Support Specialist

Posting ID : A1068454651
Date Posted : 2015-08-18
Category : Technical Support

Our IT department is growing! We have immediate openings in Perham and Melrose for Technical Support Specialists! If you're looking for a challenging and integral position, become a part of our leading edge team! Not only does Arvig offer competitive wages and an excellent benefits package, we have long-term opportunities and career advancement for you!

Arvig is an employee owned and growing full service communications company serving the needs of the residential, business, and telecommunications markets with over 700 employees in five states.

Our Technical Support group provides technical assistance addressing connection and software configuration problems, repair issues with customers via phone and dispatches technicians and/or other crews to rectify Arvig service troubles throughout our service area. Our company is growing, and we need to expand this department!

The shift is Monday-Friday, 1:30pm to 10:00pm, and every other weekend.

The following skills and experience are preferred:

One - two years of experience in customer service and/or troubleshooting environment
Demonstrated knowledge of data communication protocols, modem setup and configuration, web browsers
Knowledge of Internet services such as HTTP, FTP, DNS, POP, etc.
Intermediate to advanced knowledge of email software's, Windows, Mac systems, etc.
Excellent communication and organization skills
Ability to work with a wide variety of personalities including effectively responding to and resolving technical situations over the phone
Possesses customer care philosophy
Good analytical and problem solving skills
Intermediate understanding of Internet, phone and cable services
Knowledge of DSL or other high speed connections is a plus
AAS degree in Computer Support Technical Specialist or Telecommunications a plus

Arvig offers a competitive wage and an excellent benefits package, including health and dental insurances, Employee Stock Ownership Program, 401k, profit sharing, PTO, holidays and more!

The application deadline is Septemer 2nd, so apply now at!
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