Customer Service Technician

Posting ID : A1068453303
Date Posted : 2015-08-18
Category : Architect Engineer Cad

Staffing of St. Augustine in partnership with our client company is presently hiring for a Customer Service Technician. This is a direct hire position and an interview process will take place. Details listed below:

Palm Coast, FL

Language skills:
English fluently, verbal and in writing
additional languages a plus

MUST have a valid drivers license

Technology Skills Required:
CRM, ERP systems & MS suite, Microsoft AX dynamics

Engineering degree or Associate/Technical degree preferred.
Could be mechanical/refrigeration or other practical engineering degree or similar.

Professional experience:
Experience in dealing with customers on a regular basis from a service oriented role i.e. service technician. Could also be from a technical sales role or customer service function.
The ideal candidate will have 5+ years' experience in technical service followed by a few years in an office based sales environment. Being able to read and understand technical drawings/PI diagrams.
Good understanding of price management, commercial acumen. Strong telephonic presence and ability to communicate clearly

Similar Prior Job Experience:
Technical service or sales engineer -- refrigeration/air conditioning technician or other mechanically oriented sales/technical role. Technical support engineer.

Customer focus
Working in a global team environment
Being part of a high performance team
Being able to take initiative
Being able to work independently
Order, structure
Getting things done
Communication with customers globally
For the right candidate this is a role that may develop
Driven to satisfy customer expectations and identify solutions

Personality traits:
Possess technical flair
Proactive, initiator
Extrovert and able to make contact
Structured, planner
Sense of urgency - focus on details without losing track of time
Team oriented, cooperative, service-minded
Uses common sense

Employment conditions

Contract and working hours:
Full time
Permanent Position

Salary: $40,000 or DOE

Benefits Available:
Health insurance
Dental plan

If you feel you meet the details listed above, please reply with a resume attached. Candidates with the listed experience will be the only ones contacted! **No phone calls please**

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