Posting ID : A1068453260
Date Posted : 2015-08-18
Category : Customer Service
French or Italian Bi-Lingual Technical Support - Oracle --Orlando Florida
Compensation: Very Competitive - Fulltime - Permanent
As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide first level customer support service for restaurant customers, including product configuration issues, triage and confirming contracts.
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical restaurant customer issues including, but not limited to: point of sale product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
Bi-lingual in English and Italian or French
The ability to work in a 365x24x7 team environment.
Associates degree or equivalent combination of education and experience.
The ability to dispatch customer service related requests.
The ability to implement fixes, and document the case for escalation, analyze the hardware or software problem and write case notes in the tracking system.
This role may be positioned in a call center environment if needed.
The ability to be the point of contact for new customers, introducing and educating them on Oracle MICROS Restaurant Systems as a whole. Please note that you will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Nice to Have's:
Prior working knowledge of and or experience with Oracle Micros systems or a Point of Sale Restaurant system is preferred.
Knowledge and use of operating systems, hardware environments, software, networking, Oracle Micros products and how they all interrelate in a restaurant customer environment is a plus.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers