Temporary Customer Service Position @ Fair Trade Co-operative

Posting ID : A1068451869
Date Posted : 2015-08-18
Category : Customer Service

The Equal Exchange, the Fair Trade Co-operative, is seeking a Temporary Customer Service Representative to serve our customers starting late Aug./early September going through mid-December. We are looking for a motivated candidate with strong communication and problem-solving skills, excellent attention to detail, and the ability to work well with others. Previous customer service experience preferred.

To Apply:
Click Reply (in the upper-left hand corner of this ad) and send resume and cover letter

Applications are due by Fri., Aug. 21st

Job Description:
Employment Status: Temporary
Hours: 40 hours per week
Department: Customer Service
Pay: $12.50 an hour
Report to: Customer Service Supervisor

Qualifications:
Ability to communicate well with customers, team members, and staff
Ability to effectively problem solve with customers and team members and staff
Ability to manage time and responsibilities
Ability to fill orders effectively and accurately
Ability to be flexible & manage several tasks at once
Good computer skills
Exceptional attention to details
Previous customer service experience preferred
Experience in progressive organization preferred
Interest in Equal Exchange's mission and customer education

Responsibilities:
Order Fulfillment & Customer Service
Primary phone contact for customers' orders, inquiries, and service questions
Effectively answer phones, take accurate orders, and respond to questions and concerns
Understand customer needs
Communicate Equal Exchange's mission
Communicate product/equipment knowledge
Communicate promotional deals with customers
Problem solve with customers and team members
Flexibility in performing other tasks, such as packing and shipping orders when necessary
Maintain account information electronically
Respond to general customer inquiries

To Apply:
Click Reply (in the upper-left hand corner of this ad) and send resume and cover letter

Equal Exchange is an equal opportunity employer


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