Posting ID : A1068451652
Date Posted : 2015-08-18
Category : Customer Service
Do you have amazing customer service skills? Naturally charismatic and approachable? Mechanically inclined or have a passion for all that is automotive? Driven to expand your earning potential? Then a career as a service advisor may be the one for you!
Medford Toyota is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus
A team player who is focused on providing exemplary customer service
Ability to multi-task in a fast paced work environment
Basic mechanical understanding of an automobile
Strong organizational skills and detail oriented
Customer service oriented; approachable
Be at least 18 years of age
Possess a valid in-state driver's license
Pass a motor vehicle report and possess an acceptable safe driving record
Pass a 7 year criminal background check and drug screen
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Access to Lithia Employee FREE Asante Medical Clinic
Lithia Learning Center
Vehicle Purchase Discounts
We are big community supporters; provide a fun, exciting and collaborative work place, where growth and advancement opportunities abound.
We are committed to living our values to: Earn Customers For Life, Take Personal Ownership, Improve Constantly and Have Fun.
Apply online TODAY at www.lithiacareers.com JOB ID 12683
Lithia is a drug free work environment Equal Opportunity Employer