Assistant Innkeeper

Posting ID : A1068449896
Date Posted : 2015-08-18
Category : Food Beverage Hospitality

Assistant Innkeeper

Summary: The Assistant innkeeper assists in managing the inn in a calm, professional and gracious manner, creating an atmosphere of comfort, mixed with fun, unique, and memorable experiences through attentive hospitality.
The Assistant Innkeeper implements the finest hospitality for guests when the Innkeepers are absent, and works with the Innkeepers at doing the same when they are present. Each day is different and requires a candidate to be flexible and be able to complete the different Essential Duties and Responsibilities below.

Essential Duties and Responsibilities:
Reflect the mission of the Inn in words and action--
Warmly answer the phones, encouraging callers to make reservations
Welcome guests for check-in and provide orientation tour
Conduct inn tours, promoting the inn to future guests
Respond to e-mail promptly, and attempt to convert inquiries into reservations
Computer literacy, using Microsoft Word, Outlook, Excel and the inn property management system
Concierge--assist guests with dinner & entertainment suggestions, making reservations for guests as appropriate, organizing concierge certificates
Check-out departing guests accurately, using the check-out process as a positive marketing tool to create a repeat guest and spread the word of Lookout Point
Prepare and serve snacks and beverages in a manner reflecting creativity and hospitality
Prepare "add-on" packages and place in guest rooms prior to arrival
Bookkeeping/accounting functions as assigned by the Innkeeper
Breakfast preparations as assigned
Ability to contribute to Website and Social Media maintenance a plus

Secondary duties & responsibilities: although housekeeping staff will perform these duties, in times of emergency these duties fall to the Innkeepers & Assistant Innkeepers
Room cleaning and general inn cleaning
Dishes and kitchen clean-up
Laundry and laundry folding
Cob web removal,
whatever it takes to keep the inn spotless

A heart for hospitality--service to others
Integrity and honesty
Terrific communication skills, using proper English. Excellent listening skills are an integral component of good communication skills.
Calm under pressure
Willing to work hard to create a beautiful atmosphere for guests
Attention to details
Flexibility of scheduling
Enthusiastic and self-motivated
Professional appearance (including no visible tattoos)
Quick learner
Ability to process with a myriad of interruptions

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