Retail Office & Customer Service Manager

Posting ID : A1068449097
Date Posted : 2015-08-18
Category : Admin Office

Zounds Hearing
Mayfield Heights, Ohio
Mon -- Fri / 9-5

NOW HIRING -- Retail Office & Customer Service Manager

We are looking to hire a Customer Service and Office Manager for our Mayfield Heights office.
If you have an independent personality, enjoy managing a small office, and would like to help people improve their hearing and the quality of their lives, this could be the right opportunity for you. We are willing to train the successful candidate.

Zounds Hearing is the fastest growing hearing care company in the US, and we've helped thousands of clients with mild to profound hearing loss discover the Zounds Difference -- breakthrough hearing aid performance, exceptional value, and a client-centered approach to service.

In this position, you will:
Oversee the overall operation of the store and follow store opening and closing procedures.
Be trained on the Zounds POS system, Google Docs, and other software to transact sales & capture information on new contacts.
Coordinate documentation and manage appointment reminders.
Greet all clients as they come into the office.
Counsel clients and caregivers on proper hearing aid care and maintenance.
Receive inbound phone calls and make outbound phone calls to set up appointments with a specialist.
Work independently!

The successful candidate should possess:
Warm, outgoing, and friendly demeanor
Strong organizational skills in a small office environment
Excellent phone skills with clients who sometimes do not hear well on the phone
Computer proficient with Microsoft Office, Gmail, and the ability to learn new software
Desire to assist clients toward improving the quality of their lives
Patience to build relationships with customers
Good work ethic
Ability to make good business judgment working independently
Previous experience working with senior citizens, in retail sales, a medical office, or home health care

Compensation and Benefits:
This position could be structured as either a full-time or part-time position with regular store hours from 9am to 5pm, Monday thru Friday. Pay will be commensurate with experience at $11 to $15 per hour. The position also includes a performance-based bonus system, 401k program, paid holidays, and other benefits.

More About Zounds Hearing:
Imagine working for an innovative hearing aid company that's experiencing exponential growth. With breakthrough technology and 52 patents, Zounds has gained a reputation for developing highly marketable products that outperform the competition. Visit our web site at Also find us on Facebook and Twitter @ZoundsCleveland

Please send a written introduction to with your application. Your resume' will not be reviewed unless you include a written introduction of yourself and why you are a good fit with this position.


Some Other Postings