Posting ID : A1068448524
Date Posted : 2015-08-18
Category : Business Mgmt
Automotive Service Writer / Advisor
Want to work for a growing industry leader who has close to 170 locations in 34 states! Want to grow your career in Automotive Management! Want to utilize your strong customer service skills to exceed customer expectations!
Opportunity for Automotive Service Writer / Advisor:
Great starting pay plan of $12 - $16 per hour!
Great monthly bonus plan up to $450.00!
Great work hours! (Monday -- Friday 8am-5pm)
Good opportunity to advance your career into an Automotive Assistant Service Manager, Automotive Service Manager or other related Automotive or Branch Operations position
No constant upselling! Fleet management of our customers who have loans with us! More customer retention and satisfaction!
What You Will Do As An Automotive Service Writer/Advisor?
Independently make decisions related to warranty and policy budgets. Negotiate customer pay estimates.
Use specific knowledge of automotive service and repair to produce work assignments in order to optimize Automotive Technician efficiency.
Manage shop volume and workflow by preparing and processing all customer requests for service appointments by phone or in person. Maintain current forms associated with the appointment logs.
Request verification of quality of service performed by follow-up phone calls to customers who visited the service department the previous day. Exceed the Service Department CSI goals monthly, quarterly and annually.
Provide assistance to customers with inquiries and complaints; answer customer complaints regarding improper or unperformed services. Identify customer service problems and conduct research. Resolve customer problems through root cause analysis.
Interact with other managers daily to identify any CNAC related service issues that are present and provide resolution.
Perform a variety of administrative duties including: proofreading a variety of documents, maintaining files and records, inventory control, and maintaining office supplies.
Perform related duties and responsibilities as required.
Background of Automotive Service Writer / Advisor:
Success in an automotive related business (retail, dealership, parts or related area)
Good understanding of automotive technology to help write up repair orders
Strong customer service focus
Good computer skills
Good communication skills
Competitive starting pay plan
Growing national industry leader
World class training program
Great work hours
Great company benefits package
Good opportunity for career advancement
Industry leading program
Great paid time off plan
Keywords: Automotive, Counter Sales, Retail Automotive, Dealership, Service Writer, Service Advisor, Automotive Service Assistant, Assistant Service Manager, Retail Automotive Manager, Shop Foreman, Automotive Dispatcher, Service Manager