Posting ID : A1068447787
Date Posted : 2015-08-18
Category : Customer Service
We are currently looking for a Call Center Representative for our client in the Buffalo Grove, IL area. If you would be interested, please send me an email with your updated resume and I will be sure to reach out to you. Thank you for your time and I look forward to hearing from you!
Call Center Representative
Length: 3-6 month contract
Shift: 6:30am-8pm Monday through Friday and some Saturdays 8am-3pm
This role focuses on answering incoming calls from 1-800 lines in a fast-paced call center environment with a warm and professional greeting and accurately gathering relevant information for the benefits investigation process. Additionally, the role includes * Managing follow-up with sending receipt acknowledgements to physician referrals. * Maintains and builds relationships with key treatment centers and referral sources. * Perform various types of telemarketing activities in an effort to retain old or gain new business. * Perform outbound call projects for client implementations to ensure smooth transition for customers already on therapy.
Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor's office then anything below managing 75 calls/day would not translate to similar environment). * Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. * Computer experience is required with proficiency in Microsoft Outlook, Word and Excel