Posting ID : A1068297457
Date Posted : 2015-08-17
Category : Business Mgmt
Employment Period: Fall Semester 2015
Title: Delivery Operations Intern
Company: Rosie Applications, Inc.
Hours Per Week: 8
Compensation Type: Paid
Rosie is an industry leading online shopping platform, consumers use Rosie's iOS, Android, and web shopping platforms to shop online from their favorite local stores for same-day delivery or in-store pickup. Rosie partners with grocery retailers and their wholesalers to provide e-commerce, delivery opportunities, omni-channel marketing and deep data services.
The Delivery Operations Intern is responsible for managing the day-to-day operations of Rosie's independent contractor delivery providers. In this job you will be working to hire drivers, develop drivers' abilities to successful provide delightful service, and improve the process of operating delivery services.
Hire, train, schedule and monitor delivery drivers
Develop, communicate, and monitor best practices for delightful delivery service
Consult drivers to improve efficiency and customer satisfaction
Create, implement, and review metrics to evaluate delivery drivers
Recommend tools to assist drivers to Company
Continually improve processes to more efficiently handle delivery operations
Communicate delivery notices; delays, weather advisories, etc., with customers
Work with Retailers to establish delivery windows
Investigate opportunities with 3rd party delivery providers
Report trends, metrics, and learnings to Company
Identify best/worst retailers and leverage best practices
Please provide a Resume and Cover Letter.