Posting ID : B1008552907
Date Posted : 2012-05-03
Group : Resumes Job Wanted
Accomplished, detail-oriented professional with extraordinary vendor & project management experience, communication and interpersonal skills; seeks a challenging position within a stable organization providing opportunity for personal and professional growth and development. Motivated, dedicated and passionate team member, with a no-nonsence "get it done right'' attitude.
Fannie Mae, Southwest Regional Office, Dallas, Texas (Via Ohio remote) 2009-2011
Real Estate Appraiser II, Quality Control Field Representative II
Perform and/or review vendor provided and in house appraisals, maintenance and repair inspections in the Midwest and West Coast areas. As QC field inspector, served as broker liaison and worked with four nation field service vendors to continuously evaluate performance, set expectations, and identify trends and issues.
Safegaurd Properties LLC, Brooklyn Hts., OH 2004-2009
Manager, Supervisor; Field Quality Control / Vendor Management
Day-to-day functions include: Dialog with eexcutive Management, Vendor Management/Recruiting, Public Relations/Marketing, Operations, Client Relations, High Risk and Hazard Claims; to identify areas for process or procedural improvement; based upon defects identified through various field quality control assessment methods. Parameters for programs were designed and implemented under my charge.
Strategically manage a variety of projects, tasks and activities while supervising field technicians with escalated concerns. Actively reduce exposure to liability and costly concessions. Cultivate and maintain client and vendor relationships. Demonstrate exceptional product knowlege, while defining individual client service level agreements. Assist with "changing the face" of the industry by being proactive in addressing community concerns relating to blight and mitigation of property value loss, nationwide. Expert in the fields of: Property Preservation, REO asset Management/Disposal, Code Enforcement, Repairs, and Hazard and Insurance Claim Services. knowlegeable in the remediation / mitigation of Mold (discoloration), asbestos, lead based paint, bio-hazard services, and many others.
The Lincoln Electric Company, Cleveland, OH 1997, 2003
Oversaw and led staff in meeting daily production quotas, tested and certified machines to ensure quality, efficiently. Complete customer repair/upgrades and maintain open lines of communication with Quality Assurance, Engineering, Methods, as well as Research and Development.
Omega Insurance Services, Cincinnati, OH 2002
Fraud Investigator - Performed investigations regarding alleged fraud, executed and documented work in accordance with Audit Services standards.
Maintained technical competency and effective working relationships; provided practical recommendations to acheive a balanced control enviroment. Performed personal surveillance, discovery and background investigations, field interviews, written/recorded statements, activity checks, locate services/skip traces, advanced locate investigations, alive & well checks, dependency checks, scene investigations, and pre-employment screenings.
1998-2002 Marine Corps Institute, Washington, D.C. & Coastal Carolina Community College while in pursuit of a
Bachelor's degree in Criminal Justice.
Numerous certificates and extensive training in: Leadership, Negotiations, Motivation, Training, Law Enforcement and other "specialty" courses, recieved "1st in class" awards in several of them.
Kirtland High, 1997
Developed and implemented a field quality control program for one of the nation's largest default mortgage field service provider. Oversaw the development for supporting processes, created and conducted training of new field and office staff members. The program has been credited for invaluable loss reduction, vendor and staff education/retention and improved customer service.
Honorable Discharge, Good Conduct Medal, et al.
Sergeant of Marines
Criminal Investigator - United States Marine Corps
AWARDS / COMMENDABLES
Certificate of acheivement Board of Governors of the Marine Corps Association
Meritorious Mast Commanding General, Camp Lejeune, NC
Certificate of Appreciation Assistant Chief of Staff, Camp Lejeune, NC
Good Conduct Medal United States Marine Corps
Meritorious Unit Citation United States Marine Corps
Certificate of Commendation United States Marine Corps
buisness / Public Relations / Media
FEB08 - Cover photo, Subject matter expert (SME) and Company Representative, The Cleveland Plain Dealer
APR08 - Company Representative, Time Magazine (2008 Story of the year)
JUL08 - SME, Company Representative for Fox News 31 segment
SEP08 - Cover photo, SME and Company Representative - Crain's Cleveland buisness Magazine
JAN09 - KCET Public Television - Company Representative
FEB09 - Cover photo, SME and Company Representative - Sun Newspapers, Cleveland Ohio
Others include: The New York Times, USFN, DMFS
Windows. Excel. PowerPoint. Access. Word. Outlook. PC troubleshooting certified. Network administrator. Oracle. Lotus, DOS applications. Routing and mapping including MapPoint and Streets and Trips. Construction and Adjustment - Xactimate..
Additional infomation regarding Military and past employment experience and references are available upon request.